If you wish to show appreciation for my efforts, mark my post as Accepted Solution.Īnd click on the Purple Thumbs up icon at the bottom of my comment. Upon starting I press esc to bring me to a menu that has The following options: F1 system Information. My HP Envy laptop is stuck on preparing automatic repair. It's been a pleasure interacting with you and I hope you have a good day ahead. Operating System: Microsoft Windows 10 (32-bit) Hello. Hope this helps, for any further queries reply to the post and feel free to join us againįeel free to post your query for any other assistance as well, If you have any troubles, let me know and I will do my best to help! (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: I would recommend you contact our HP phone support for available service related options. If the issue persists on BIOS as well, it's clearly a hardware issue with the notebook. This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. Turn on your notebook, as it is starting press the F10 button repeatedly Make sure you have connected the power cableģ. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.īoot the computer into the Bios screen and check if the computer shuts down.Ģ. Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. In the meantime, let's try these steps here: 5.) Reboot, select new NVMe SSD as boot disk and bang: Automatic Repair, Windows Cannot Repair. 4.) Boot to old SSD, copy files to 3rd empty SSD. Have you recently made any software or hardware changes on the PC before the issue started?ĭid you check if the computer shuts down in the Bios? Install new NVMe SSD then Windows from USB Media Disc (Current Image). To provide you with an accurate solution, I'll need a few more details: Don't worry as I have a few suggestions which should help you resolve this issue. After 3 restarts, Dell Logo / Preparing Automatic Repair screen is displayed for 5-6 minutes, then displays a blue screen w/ 2D barcode stating 'We ran into a problem and will restart your computer'. I understand you are having issues with your computer. DELL-Cares Dell Inspiron 7506 2n1 gets stuck on Dell logo screen when booting up. Hi you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Click the + symbol to expand that entry and click on Order Media for details. If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. On your Software and Drivers Download page, select your Operating System and and Version. Once there, input your Product name or number. You can look online for Recovery Media starting with the linked paged: You have to order these from HP they can not be downloaded. If the HP Cloud Recovery is not available or does not work, you may have to look into ordering HP Recovery Media - which is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC. If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. Once you have the replacement drive, read the information below about HP Could Recovery to be used to restore your PC to working condition: Chinese error code means your disk drive is failing and needs to be replaced.

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